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5 new ServiceNow consultants in Paris: "We were already a team even before joining Proservia"

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The Service Management Department at the Proservia Centre of Excellence is expanding its staff and strengthening its intervention capacity within a market currently undergoing profound change, thanks to the arrival of a new community of ITSM specialists, who have already been given the opportunity to get to know each other and start working together. This bodes extremely well for Proservia’s development across a strategic axis that has constituted its winning strength for a number of years as a leading player within the market.

On 9 October 2017, we welcomed eight new talents to our Security Department. Just a few days after this, an equally important structural change was announced, reaffirming the dynamic nature of our Centre of Excellence: a team of five consultants were set to join Proservia’s IT Service Management team. We were able to meet these promising new recruits in Nanterre during their induction with d'Anthony Barrau (left in the photo), who heads the Service Management Department.

"Accelerating our long-standing collaboration with ServiceNow"

From everyone at Proservia, we would like to extend our warmest welcome to Reda Ben Amar, Patrick Mivila, Ouidad Zeryouh, Sandra Chiaretto and Thi Nhung Pham (from left to right in the photo below).

Coming from different backgrounds and sectors, such as e-commerce and web-marketing, and with a range of qualifications from post-graduate to PhD level, all five individuals are experts in customer relation techniques and tools. They are now joining us after completing an intense training scheme over the last few months, led by the Centre of Excellence and Fitec in close collaboration with our teams. All five came out with ITIL V3 Foundation and ServiceNow SysAdmin certifications, the latter being a qualification required by our long-standing partner and by a market becoming increasingly competitive in terms of these key IT skills.

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This training scheme, which is efficient, tailored to individual needs, and provides the necessary certifications, allows us to recruit specialist, rare and extremely valued profiles”, states Anthony Barrau. “Other developments are being and will soon be launched within the Centre of Excellence in order to further strengthen our teams.”

A noticeable decline in the implementation of procedures within the market: a key lever for increased value

Proservia’s Service Management Department Manager explains how the company can use this decline as a lever for positioning itself as an ITSM solution integrator for the whole market. “Affiliated with publisher ServiceNow since 2011, and a forerunner of the deployment of its solution across France via our Service Centre, Proservia is already identified as an ITIL expert. Our role as an advisor and service provider is recognized by our clients, and this decline makes us even more valuable. Drawing on our wealth of experience, we can now develop our activity with the aim of accompanying the market in overcoming new challenges: this is the role of the seven consultants that now form the Service Management Department.

For the most part, our seven consultants will be focusing their attention on ServiceNow, the go-to Service Management solution on the market, however not exclusively: “whilst the objective is certainly to accelerate our long-standing collaboration with ServiceNow as a strategic partner, we are also certified Easvista specialists and soon to be GLPI specialists, allowing us to respond to the principle expectations of our clients and prospective clients, notably within the public sector”, says Anthony Barrau. This bodes extremely well for our visibility, brand image and future success within these fields. We will be following the team closely, who have already begun working together, in order to ensure excellent results.


      "We all get on really well"

The success of the team is largely down to the regular follow-ups that were conducted throughout the training period between Proservsia, Fitec, and the trainees, of whom Reda Ben Amar was appointed representative:

We interacted regularly, notably via steering committee meetings, but also via a group set up on LinkedIn and organized trips out together”, says Reda. "We were already a team even before joining Proservia! We all get on really well, and it’s so reassuring to start working on projects surrounded by colleagues who are also friends.”

Mutual support is a key value for these consultants, who have already begun working on their first projects as part of the Proservia family.