Outsourcing of the future
The first point of contact for your users when they request IT support, our Service Desk acts as a form of unique help desk for all incidents and requests.
Located on your sites or in one of our Service Centres, this service desk aims to increase level 1 resolution rates, and to trigger level 2/3 or field interventions whenever necessary.
As well as standard communication channels (telephone, email, portal), our support service comprises other features and tools, such as an online chat service, virtual assistance, self-assistance, and collaborative spaces, with a view to better serve your users, increase their autonomy, and customize the services we offer in line with their profiles.
Our business support activities include functional support for applications as well as administrative support. In addition to our more traditional technical office automation support, this service allows you to respond to all your users' SOS business alerts from a single, centralized system.
This covers all operational support/IMAC activities provided to your users across the entirety of their working environment (peripheral work stations, tablets, smartphones, telephone networks, etc.).
Conducted by technicians present on your sites (on-site services) and/or by field technicians (field services), depending on the size of your premises, these interventions are reserved for actions that cannot be carried out remotely and/or require specific expertise.
System and device management
Activities included within the framework of these services cover your users' work stations (fixed and portable), as well as all peripheral devices (tablets, smartphones, printers, fixed telephones, connected devices, etc.).
Through implementing your security policy, these activities allow you to ensure the homogeneity of your system (streamlining of licenses, management of your business environments, etc.), simplified user access to business data, and fast integration of new applications or operating systems.