A ONE-STOP WINDOW FOR YOUR USERS
The first point of contact for your users when they ask for IT support, our Service Desk works as a one-stop window for all their incidents and queries.
Either located at your facilities or in one of our Service Centers, this Service Desk aims to increase the first level resolution rate and escalate to level 2 or 3 or local interventions only when necessary.
In addition to the habitual channels (phone, email, website), our support can be enriched with features and tools such as chat, virtual assistant, self-care, collaborative areas... always in a view to serve your users, increasing their autonomy and customizing the services offered in accordance with their profiles.
BUSINESS SUPPORT: TO MEET ALL SPECIFIC SOS NEEDS
Our business support activities cover functional support for applications as well as administrative support within a single centralized unit in addition to more traditional technical and office support activities.
LOCAL SUPPORT FOR FAST ADAPTED ACTION
These activities cover all operational/IMAC support for your users for their entire work environment (workstations and peripherals, tablets, smartphones, telephony...).
Provided by technicians at your facilities (On Site Services) and/or by field technicians (Field Services) depending on the dimensions of your facilities, this local support work is for anything that cannot be handled remotely and/or requiring specific expertise.
MANAGEMENT OF YOUR EQUIPMENT AND DEVICES TO ENSURE SECURITY, ACCESSIBILITY AND CONTINUOUS IMPROVEMENT
These services cover your users’ workstations (fixed and portable) as well as all peripherals present in their daily environment (tablets, smartphones, printing solutions, fixed telephony, connected devices...).
As guarantors of your security policy, these actions allow you to ensure equipment standardization (license rationalization, business environment control...), simplified access by your users to the company’s data as well as speedy integration of new applications or OS.