Proservia has been supporting its IT and Large Account clients in all sectors of activity for more than 10 years with Service Management to digitize their business processes: IT, Customer Relations, Human Resources, Claims, etc.
Our positioning is cross-cutting and our strategy is straight-forward: our technical consultants, architects, functional consultants and UX experts, trained on ITIL and publisher-certified, work on the Think, Design, Build and Run phases with two strategic partners, EasyVista and ServiceNow
There is one aim: to analyse and design solutions with you and your teams that focus on users and usage in order to combine ergonomics, transparency, automation, operational efficiency and continuous improvement particularly through relevant reporting.
This universal goal keeps us motivated each day: DSI and business performance, employee satisfaction and cost optimization.
The guidance method is adaptable and flexible: our work can be offered as Technical Assistance, per Project, TPM or even through our Service Centers.
With projects, we support you from start to finish from the delivery of On Premise and SaaS licenses to training for your teams as well as analysis, implementations and associated governance.
Our proven experience in End User Support, Proservia’s core business, provides us with a clear vision of the key issues in the support chain. This allows us to share our associated technology processes and technological solutions, deploying an omnichannel approach, for example: unifying site, self-help, live chat, chat-bot, AI.
The Service Management area also gets support from other Proservia areas of expertise in order to better assist with change through proven communications plans, structuring our clients’ knowledge bases with recommendations from our Knowledge Manager, taking advantage of example Incident Management, Request Management, Problem Management and even Service Catalogue processes.
Whether a client, prospective client, consultant or partner, dare to engage in breakthrough change as you’ll find our community of experts ready to take on the challenges with you!